Privacy Policy

  1. Introduction
    • TBH Wellness respect the privacy of individuals with regards to Personal Data. This privacy policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA). This policy explains how we collect, use, and protect your information.

  2. Data We Collect
    We may collect the following data:
    • Personal Information: Name, phone number, email, gender preference (for therapist selection), address and payment details.
    • Booking & Service Data: Appointment history, therapist preferences.
    • Location Data: For doorstep service requests.

  3. How We Use Your Data
    We use your information to:
    • Provide and improve our services.
    • Process payments and manage bookings.
    • Send service updates, marketing and promotional offers, and reminders.
    • Ensure security and fraud prevention.

  4. Data Sharing & Third Parties
    We do not sell user data. We may share information with:
    • Therapists: To facilitate booking and service fulfillment.
    • Payment Processors: To handle transactions securely.

    Service Providers: To facilitate our Services, provide the Services on our behalf to you, operate the App and Site.

    TBH Marketing/Business Partners: With whom we jointly offer products or services, where applicable.

    We may also share personal data with our affiliated companies.

    Regulatory Authorities: If required by law.


  5. Data Security
    • We implement strict security measures (encryption, access controls) to protect userdata.
    • Payment transactions are securely processed through PCI-DSS-compliant providers.

  6. User Rights Under PDPA
    Users in Malaysia have the right to:
    • Access & Correct Data: Request access or updates to personal data.
    • Withdraw Consent: Opt-out of marketing communications at any time.
    • Request Data Deletion: Request account deletion (some data may be retained for legal purposes).

  7. Retention Period
    • We retain user data only as long as necessary for legal, business, and operational purposes.

  8. Updates to This Policy
    • We may update this policy from time to time. Users will be notified of major changes via the App.



For any questions regarding this policy, please contact: [email protected]